If You Bought Through Amazon:
If you are not 100% satisfied with a HumaneGoods brand product you bought from Amazon or your order arrived damaged from Amazon in anyway, Humane Goods is happy to help you get a working product or get a 100% refund.
You can request a replacement product or get a refund for no cost by watching this video here and following the instructions as detailed by Amazon:
https://www.amazon.com/gp/help/customer/display.html?nodeId=201824330
If Amazon is not refunding your money for some reason, please open a support ticket and let us know your transaction ID and email.
If You Bought Through The HumaneGoods.com Website
Humane Goods offers a 30 day 100% money back guarantee if your product arrived damaged, is defective, or was lost. If one of these three things occurred, please open a support ticket at https://humanegoods.freshdesk.com and our support will assist you ASAP.
Please remember to include photos or a video of the damaged product for proof when opening your ticket.